Home Health Quality Service & Marketing Specialist
Oklahoma City, OK
Full Time
Experienced
PRINCIPLE CHOICE HOME HEALTHCARE
Quality Service and Marketing Specialist
Who We Are:
Principle Choice Home Health partners with patients and families to provide comprehensive care in a compassionate atmosphere. We make a difference in our clients' lives by bringing hope, health and healing in the place that matters most - home.
We deliver exceptional care to our clients and their families that consistently exceeds expectations, while at the same time fostering a culture and environment that provides our team members with an incredible work experience.
Principle Choice is Different:
Compassion - We deliver compassionate care by attentively listening to our clients' needs, addressing all concerns, and providing emotional support and empathy during each step in their care.
Advocacy - We advocate for our clients by empowering them to be an active partner in their care and ensuring all treatment options are thoroughly explained, leaving our clients with the confidence to make well-informed decisions.
Principle Choice Home Health (PCH) is looking for self-motivated, confident, and accountable people to join our team and help us share our mission and values with everyone around us.
Position Purpose:
Under the supervision of the Quality Service and Marketing Manager the Quality Service and Marketing Specialist (QSMS) is responsible for generating referrals for home care by building relationships with physicians, hospitals, independent and assisted living facilities, along with other community resources. The QSMS must be organized, analytical, team-focused, individually responsible, and looking to be part of our quality care-focused team. As a proven Marketer, you will be responsible for business growth and development in your territory, as well as assisting patients in navigating through the healthcare maze.Organization:
This position reports to the Quality and Marketing Manager.Essential Job Functions include the following.
- Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.
- Conduct market analysis; develop sales strategy, goals and plans.
- Conducting sales calls, and evaluating results and effectiveness of sales activity
- Support business development activities and help establish strong relationships with new and existing referral sources.
- Assist in the verification of patient referral service authorizations.
- Attend staff meetings to identify further business development opportunities.
- Address client satisfaction issues.
- Conduct daily in-person visits and activities to meet/exceed the census goals.
- Prospect territory to expand referral base.
- Evaluate competition for opportunities to improve marketing program.
- Cultivate and maintain relationships with referral sources that include physicians and their staff, hospital discharge planners, and social workers.
- Maintain a current working knowledge of the Medicare regulations and guidelines.
- Understand and effectively communicate federal and state regulations that affect the homecare patient.
- Other duties as assigned.
Knowledge & Experience:
- At least two years recent sales experience in the health care industry, preferably in home health care preferred.
- Formal sales training.
- Proven ability to develop and implement a sales and marketing plan.
- Evidence of achieving referral goals within the market.
- Excellent planning, organization and presentation skills are critical.
- The ideal candidate will have established healthcare contacts and be able to readily network in the community.
- Active Oklahoma driver’s license
- Current car insurance and registration
- Vehicle Required
- Medical knowledge, patience, compassion, kindness, critical thinking skills, knowledge of infection control practices, stamina, and physical endurance, observational skills, knowledge of occupational hazards and safety rules, communication skills, leadership, empathy
Physical Activity:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work requires moderately heavy physical exertion on a regular and recurring basis such as: extensive driving. While performing the duties of this job, the employee is regularly required to use hands to finger, to handle or feel, and talk or hear. The employee frequently is required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • General office, patient home setting, exposure to infectious diseases, automobile.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Principle Choice Home Healthcare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.
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